Refund policy

GlownTechMart.com

At GlownTechMart.com, customer satisfaction is our top priority. We strive to provide high-quality fashion apparel and a seamless shopping experience. However, if you are not fully satisfied with your purchase, we are here to help. This Return and Refund Policy outlines the terms and conditions for returns, exchanges, and refunds.

1. Overview

This policy applies to all purchases made through our website GlownTechMart.com. By placing an order with us, you agree to the terms outlined in this policy.

We aim to ensure that every product delivered meets your expectations in terms of quality, size, and design. However, in case of any issues, we offer a structured return and refund process.

2. Return Eligibility

You may request a return under the following conditions:

  • The product is defective or damaged

  • You received the wrong item

  • The product has a manufacturing defect

  • The size delivered is different from what was ordered

To be eligible for a return:

  • The request must be raised within 7 days of delivery

  • The item must be unused, unworn, and unwashed

  • The product must be in its original packaging with tags intact

  • A valid proof of purchase (Order ID or Invoice) must be provided

3. Non-Returnable Items

Certain items are not eligible for return due to hygiene and business reasons:

  • Innerwear and undergarments

  • Used or worn products

  • Products without original tags or packaging

  • Items purchased during special clearance sales or heavy discounts

  • Customized or personalized products

We reserve the right to deny return requests that do not meet our policy guidelines.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact Us
    Email us at: glowntechmart@gmail.com
    Provide your Order ID, product details, and reason for return.

  2. Approval Process
    Our team will review your request within 24–48 hours and confirm eligibility.

  3. Pickup Arrangement

    • If eligible, we will arrange a reverse pickup, or

    • You may be asked to self-ship the product to our return address

  4. Packaging Guidelines
    Ensure the item is securely packed to prevent damage during transit.

5. Refund Policy

Once we receive your returned product:

  • The item will be inspected by our quality team

  • If approved, your refund will be processed within 5–7 business days

Refund Methods:

  • Prepaid Orders: Refund will be credited to the original payment method

  • Cash on Delivery (COD): Refund will be processed via Bank Transfer or UPI

You may be asked to provide your bank details for COD refunds.

6. Exchange Policy

We offer exchanges in the following cases:

  • Size issues

  • Defective or damaged items

  • Incorrect product delivery

Exchange Conditions:

  • Exchange requests must be made within 7 days of delivery

  • Exchange is subject to product availability

  • If the requested size or item is unavailable, a refund will be issued

7. Cancellation Policy

Orders can be cancelled under the following conditions:

  • Cancellation must be requested before the order is shipped

  • Once shipped, cancellation is not possible

To cancel your order, email us at glowntechmart@gmail.com with your Order ID.

8. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again

  • Contact your bank or payment provider

  • If the issue persists, contact us at glowntechmart@gmail.com

9. Shipping Charges

  • Return shipping charges may apply depending on the reason for return

  • If the return is due to our error (wrong/damaged item), we will bear the shipping cost

  • For other reasons (size change, preference), the customer may need to bear shipping costs

10. Damaged or Defective Products

If you receive a damaged or defective item:

  • Notify us within 48 hours of delivery

  • Share clear photos/videos of the product

Failure to report within the specified time may result in rejection of the claim.

11. Quality Check Process

All returned items go through a strict quality inspection:

  • Product condition

  • Tags and packaging

  • Signs of usage

If the item fails inspection, the return may be rejected, and the product will be shipped back to you.

12. Fraud Prevention

To ensure fair usage of our return policy:

  • Multiple return requests from the same account may be flagged

  • Suspicious activity may lead to account restriction

  • We reserve the right to refuse returns in such cases

13. Contact Information

For any queries related to returns or refunds, please contact us:

  • Email: glowntechmart@gmail.com

  • Phone: 8388915215

  • Address:
    Baliadanga, Chakdaha, Nadia, West Bengal
    Pin Code: 741222

  • GST No: 19AXKPP5048E1Z6

Our support team is available to assist you with any concerns.

14. Important Notes

  • Please ensure your contact details are correct while placing the order

  • Always keep your Order ID handy for faster support

  • Read product descriptions carefully before purchasing

  • Colors may slightly vary due to lighting and screen differences

15. Policy Updates

GlownTechMart.com reserves the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

We encourage customers to review this page periodically.

16. Customer Commitment

At GlownTechMart, we are committed to:

  • Delivering quality fashion apparel

  • Ensuring customer satisfaction

  • Providing transparent policies

  • Offering responsive customer support

Your trust is valuable to us, and we aim to build long-term relationships with our customers.

17. Final Words

We understand that online shopping can sometimes be uncertain, and that’s why we have designed this Return & Refund Policy to make your experience safe and reliable.

If you ever face any issue, do not hesitate to reach out to us. We are always here to help.

Thank you for shopping with GlownTechMart.com!